Contact Brisbane Leakmark
Call (415) 532-1415 to describe a suspected water leak in Brisbane, California. Tell us what you see, even if you cannot tell where the water is coming from.
Which water leak problem best fits?
Pick the closest match. It helps us start the right conversation.
| You’re seeing | Mention this when you call |
|---|---|
| Wet ground, soggy lawn or a meter that never stops | “Possible buried line” |
| Stains, damp drywall or a wet ceiling | “Possible hidden indoor leak” |
| Warm or damp spot on a ground-level floor | “Possible underfloor leak” |
| A leak already found that needs fixing | “Repair after detection” |
| A high bill and nothing visible | “Unexplained water use” |
What information helps on your first call?
- The property address and type
- What you noticed, and roughly when
- Whether water is escaping right now
- Whether you can reach the main shutoff
Water escaping right now? Turn off water at the building’s main valve, but only if you can get to it without stepping near wet wiring or outlets. If anyone is in danger, call 911 first. Then seek appropriate help; confirm call hours when you phone. Our active leak guide has the full steps.
Suspected underground leak
- Where is the wet area relative to the meter and the building?
- Does it stay wet in dry weather?
- Is there an irrigation system nearby?
Suspected hidden indoor leak
- Which room, and which wall or ceiling?
- What’s directly above it: a bathroom, kitchen or roof?
- Does it change with rain or with water use?
Slab or underfloor symptoms
- Is the building on a concrete slab, a raised floor or a crawlspace, if you know?
- Is the spot warm, damp or both?
- Did any flooring change recently?
See underground water line leak detection, hidden water leak detection and signs of a slab leak for more on what an investigation may involve. If a leak has already been located, describe the findings and ask whether the necessary repair service is available.
Service hours and areas
Confirm the current phone hours and next available appointment or follow-up process by phone. If the situation threatens safety, use emergency services rather than relying on a callback. For location-specific questions, see our Brisbane service areas and call to confirm your address.
Ask us for licensing details and confirm who is responsible for any proposed work. Before agreeing to repairs, verify the contracting business through the California Contractors State License Board.
Help with a public water main or City service
Some problems belong to the City of Brisbane, not a private provider.
| Problem | Who to contact |
|---|---|
| Possible private-property leak | Call (415) 532-1415 to discuss the property and confirm service availability |
| Water surfacing in a street, curb or public sidewalk | City of Brisbane Public Works, 415-508-2130 (50 Park Place) |
| Water bill or account questions | City of Brisbane Utility Billing, 415-508-2154 |
| Sewage backup in the City’s system, after hours | Brisbane Police Department, 415-467-1212 (sewer and storm drain issues only) |
| Immediate danger to people or property | 911 |
Not sure which side of the meter a problem is on? Read city main vs private line.
Contact questions
What details should I have ready before calling?
Have the address, what you’ve seen and when it started, and whether water is moving right now. A meter reading or photos help but aren’t required. The issue chooser above gives you a short phrase to start with.
Can I call about a suspected leak without knowing the source?
Yes. Most callers don’t know the source, and finding it is the point of leak detection. Describe the symptoms and we’ll talk through which kind of investigation fits, or tell you if the problem sounds like something other than a water-supply leak.
Is emergency service available?
Hours and appointment availability should be confirmed by phone. We don’t promise round-the-clock response. If water is flowing, shut the main first. If there’s a risk to safety, call 911.
How do I check whether my address is served?
Call (415) 532-1415 with the property address. Service coverage is Brisbane and the nearby communities shown on our service areas page, and availability should be confirmed before work is arranged.
Who should I call for a suspected city main leak?
Water rising from a street, curb or public sidewalk should go to City of Brisbane Public Works at 415-508-2130. The City can confirm whether the source is public before any private work begins.
Make the call
Describe what you’re seeing. Ask which confirmed service and scheduling option applies to your address.
Call (415) 532-1415Who is responsible for inspection or repair work?
Brisbane Leakmark provides water leak information and accepts phone inquiries for Brisbane, California and nearby communities. Calling us does not create a service contract. Before you authorize paid work, ask for the actual contracting business’s name, required California contractor license information, proposed scope and written terms. Call (415) 532-1415 to ask us for licensing details.
The identity and credentials of the business undertaking work should be checked directly through the California Contractors State License Board.